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Why do I get different results when I run the test? Factors such as network congestion can affect the available throughput. Also be sure you're not sending and receiving emails while the test is running or have any downloads in progress. |
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The upload test won't start? Sometimes the upload component of the test won't start. This mainly occurs when you have a firewall installed which is blocking outbound traffic. Try to reconfigure your firewall or simply disable your firewall to run the test. |
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How do you know how fast my Internet connection is? We calculate the speed of your Internet connection by calculating the time it takes to download and upload a predefined set of data. To obtain a PASSED result both your download and upload speeds need to be at least 60% of your rated line speed. The table below displays the most common data speeds offered by BC ABG Providers as well as the speeds required to PASS the test. |
| Data Speed (kbps) | Pass Mark 60% (kbps) |
| 1500 | 900 |
| 1024 | 614.4 |
| 768 | 460.8 |
| 512 | 307.2 |
| 256 | 153.6 |
| 128 | 76.8 |
| 64 | 38.4 |
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How often should I run the test? If you have received a FAILED result run the test again in an hour. If you have received a second FAILED result run the test in 24 hours time. If you have received a third failed attempt contact the Help Desk. It is also important to run the test at different times of the day (Morning, Afternoon and Evening). |